In this half-day workshop, you'll learn how to use human-centered design principles to gain insight into your workforce and grow your understanding and empathy. You will be able to use an iterative process to innovate your programs and elevate and improve the employee experience at your organization.

In this session, you will learn: 

• What design thinking is and how it can be used to create human-centered solutions
• How to apply design thinking methods to encourage innovative solution creation
• How to employ techniques for understanding and empathizing with user experiences
• How to define a problem from the user perspective to make sure you are solving the right problem