2018 Performance Coaching & Development Conference

Coaching Managers to Drive Performance

May 17-18, 2018 | Chicago, IL

Register for Interactive Roundtables/Innovation Sprints Here!

Please note that the times reflected in this agenda are listed in the time-zone where the event takes place. For this event, the time-zone is Central Time Zone.Click Here for a Printer-Friendly Version

Thursday, May 17, 2018

7:30-4:30 PM

Registration

7:30-8:30 AM

Breakfast

8:30-8:50 AM

Welcome Remarks

Moderator:
Bill Craib, SVP, Enterprise Learning
9:00-9:45 AM
Presenters:
Karin Hurt, Co-Author “Winning Well: Managing the Art of the Tough Conversation”
David Dye, Co- Author “Winning Well: Managing the Art of the Tough Conversation”
Learn More Close

As an HR professional you’ve mastered the art of the tough conversation, but how do you build this critical competency at every level of the organization?  How do you help your managers hold people accountable while building the relationships they need for future success?  How do you create a culture where employees at all levels are encouraged to talk about what’s not working in a productive, solutions-focused way?

In this interactive program, Karin and David will answer these questions by teaching you about the Winning Well model of tough conversations.

You will learn:

  • The tools needed to solve 90 percent of your tough conversations before they happen
  • How to ‘Ditch the Diaper Genie’ and have the conversations you need to have
  • The I.N.S.P.I.R.E. method of delivering tough feedback
  • The Competence/Confidence Model for meeting employees where they are
  • The critical questions for the conversation you must have with yourself
  • Owning the U.G.L.Y. - how to ask strategic questions that get to the heart of the conversation

U- What are we Underestimating?

G- What’s got to Go

L- Where are we Losing?

Y- Where are we missing the Yes?

9:45-9:50 AM

5-Minute Stretch Break

9:50-10:00 AM
Presenter:
Jason Lauritsen, Workforce Culture Expert and Author
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.

The end result? Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event.

If you are an innovative leader that needs a creative outlet, join us.

If could use some ideas for how to be more innovative, join us.

If want to take a break from listening and do some hands-on work, join us.

It is a known fact that a team or company can never outgrow its leaders. If we want our companies to be innovative, we need to practice this ourselves as HR leaders. In this special session, two proven voices in the HR community will moderate participatory sessions designed to help you learn the concepts of hackathons and apply them to the workplace with experiential learning exercises.

9:50-10:35 AM
Moderator:
Sherrie Niedermeier, Chief Learning Design Officer, Human Capital Institute (HCI)
Learn More Close
To attend this Interactive Roundtable - please register here! Space is limited.

To attend this Interactive Roundtable - please register here! Space is limited.

How many times have you heard managers say that their people aren't performing well even though they have been told what to do?  Improving performance isn't quite that easy, but if you can help managers understand what truly is happening, then they can focus on solutions. 

You will learn:

  • A framework for diagnosing performance issue
  • Simple and direct questions managers can use that get to the heart of performance issues
  • Top tips to help managers help their people succeed
10:00-10:35 AM
Presenter:
Karen Hutchison, Executive Coach, Ernst & Young
Learn More Close

Traditional performance management practices are evolving to support the development of agile, curious, digital-era leadership.  In a time of complexity and ambiguity, organizations must evolve the way they support the growth of their budding leaders.  EY, a leading global professional services organization, believes meaningful career growth starts with having better conversations, driven by empathy, curiosity, and an orientation toward finding what’s possible.

This session describes the new approach EY is taking called “Leading with Questions,” which is built on the premise that presence, curiosity, and empathy are the cornerstones for transformative career, performance and development conversations.  As strategic business leaders and advisors, learn how to fuel leadership that builds trust, inspires connection and develops deep engagement with employees.

Specifically, this session will:

  • Provide the business case for transforming performance management practices
  • Offer a model for better career, performance and development conversations
  • Describe how leading with questions is a game-changer for engaging and developing employees
  • Share best practices and lessons learned in implementing a new approach
  • Provide starter tips to transfer key learnings into practice
10:35-11:15 AM

Morning Networking Break

11:15-11:50 AM
Learn More Close

There are many not-so-secrets to Facebook®’s apparent success as an organization, and perhaps chief among them is its rather open fixation on being an organization in which everyone is seen and expected to behave as an owner and, in so doing, owning their strengths and the impact they have in using them. This session will be a conversation about that journey through the eyes of Mike Rognlien, self-described builder of awesome people at Facebook (2011-2017), and about the best philosophies and practices that any organization can use to create a culture of strengths and ownership.

You will learn:

  • Insights and best practices on building a strengths-based culture, especially through learning & development. 
  • The business case for creating a strengths-based culture and outline the steps that Facebook has taken to do so (via performance expectations, the performance review process and, importantly, through re-training people to focus on building on their strengths vs. fixing their weaknesses).
  • The specific roles that both managers and employees play in creating relationships where conversations about performance and about the relationship itself are based upon clear expectations, set by both manager and report, and revisited regularly to ensure that they are being met.
11:50-12:25 PM

Keynote

Learn More Close

This session will provide insight on decoupling pay from performance by exploring how to craft a program that administers pay separately from performance.

I will provide a “how to” approach on compensation administration using a set of holistic pay factors, and cover how to move into a performance management model that focuses on frequent conversations between the manager and employee to drive performance.

Using a specific case study from the University of Virginia, attendees will learn how to move from a traditional model of pay for performance into an innovative holistic model focused on the alignment of business goals to the performance of individual employees.

This session will explore successful change management and communication strategies to enable change and maintain alignment between business objectives, compensation and performance management.

After participating in this session, attendees will:

  • Learn how to modernize the traditional management of base pay to de-couple the pay for performance model; understand what a holistic approach to base pay is and what factors should be considered
  • Understand the impacts and how to manage performance after de-coupling it from the annual merit increase process; explain how to coach managers and provide support to have more robust and frequent performance conversations
  • Provide steps to take to enable change by continually evaluating and adjusting the de-coupled program to match organizational needs
Presenter:
Jason Lauritsen, Workforce Culture Expert and Author
Learn More Close
To attend this Innovation Sprint - please register here! Space is limited.

To attend this Innovation Sprint - please register here! Space is limited.

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.

The end result? Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event.

If you are an innovative leader that needs a creative outlet, join us.

If could use some ideas for how to be more innovative, join us.

If want to take a break from listening and do some hands-on work, join us.

It is a known fact that a team or company can never outgrow its leaders. If we want our companies to be innovative, we need to practice this ourselves as HR leaders. In this special session, two proven voices in the HR community will moderate participatory sessions designed to help you learn the concepts of hackathons and apply them to the workplace with experiential learning exercises.

12:25-1:25 PM

Lunch

1:25-2:00 PM
Keynote Presenter:
Sue Quackenbush, Chief Human Resources Officer, Vonage
Learn More Close

This session will provide insight into moving beyond performance management by creating an environment that focuses on the employee experience continuum encompassing performance, development and ultimately career growth.

Sue will provide a “how to” approach on framing the environment to support the employee experience continuum enabling natural progression from performance management to performance development to career growth.

Using Vonage's Destination Place to Work framework, attendees will learn how to move from a traditional model of performance management into an innovative holistic model focused on the alignment of business goals to the performance of and the development of an individual employee.

This session will explore framing the environment to set the stage for individualized role-based growth and development strategies to enable and maintain alignment between business objectives and an individual's career growth.

You will learn:

  • Why it is important to frame their respective work environments; the components and programs underpinning them.
  • To understand the impacts and how to manager performance development versus performance management; explain how the coach managers and provide support to have more robust and frequent career discussions.
  • To provide steps to take to enable open conversations between manager and employee to support performance and career growth.
2:00-2:05 PM

5-Minute Stretch Break

2:05-2:40 PM
Moderator:
Andee Harris, CEO, HighGround
Panelists:
Paula Yrigoyen, Lead Talent Business Partner, ACT
Joe Leibold, Director of Learning and Development, William Blair
Maria Sweitzer, Director of Talent Development, Televerde
Learn More Close

Traditional performance management is linear. The emphasis is on the process and is treated as such by everyone involved, including HR, managers, employees, and executives. A box is checked and everyone quickly moves on to business as usual until the next year’s annual cycle begins again. Our panelists have shifted the focus from PROCESS to PEOPLE through their transition to continuous performance management.  But with a greater stake in their own development, how have employee behaviors changed? 

We will share the implications this had on elevating everyone’s role in driving better business results. Our panelists will answer the most pressing questions about adopting a continuous performance management approach.
You will learn:

  • How performance transformation impacted the structure and skillsets of the HR organization
  • The data that allows you to make more calculated talent decisions
  • The proven approach that helps managers become better leaders
  • How to performance conversations have changed and how to align with the new model 
  • How employees can create personal improvement plans based on peer and manager feedback
2:40-3:20 PM

Afternoon Networking Break

3:20-3:55 PM
Presenters:
Jennifer Sharp, AVP - Director, Human Resources, Symetra Life Insurance Company
Learn More Close

Recently, Symetra went through a rapid shift away from traditional performance management to a philosophy built on real-time feedback and recognition. In less than 18 months, we evolved from an annual cycle built around a performance rating to a one-size-fits-one approach that emphasizes the importance of on-going feedback and coaching that leads to even greater levels of contribution, enhanced engagement and development for career growth. We have given managers the tools to reward strong contribution in real-time and are developing skills for both giving and receiving feedback in real-time.

During the presentation you’ll hear a bit about Symetra’s expedition to this brave new world, and what we’re doing to continue the learning journey for our managers and employees.

You will learn:

  • The strategies Symetra used ahead of the changes to lay the foundation for success
  • Symetra’s blueprint for driving employee engagement, development and contribution through active feedback and coaching
  • The road ahead – how we continue to innovate in the talent management space
3:55-4:25 PM
Presenter:
Cheree Aspelin, Global Culture Change Program Manager, Lubrizol Corporation
Learn More Close

In 2017 the Lubrizol Corporation embarked upon a journey to ensure the future of the company by a focus on enhancing the existing culture and setting new cultural beliefs that drive for results.  At the same time work began to overhaul the performance management philosophy and processes.  Learn how a company with 90 years of success is reflecting on “what more can we do” to reach their organizational goals and engage a global workforce in making a difference every day.  In this interactive and lively session you will take away practical tips and learn how to:

  • Assess your current Performance Management methodology
  • Determine the readiness for change in your organization
  • Convert business leaders into Performance Managers
  • Enroll HR into a new way of supporting a business-led change process
  • Create evidence-based measures to track progress along the way
4:25-5:30 PM

Networking Cocktail Party

Friday, May 18, 2018

7:30-3:45 PM

Registration

7:30-8:30 AM

Breakfast

8:30-8:50 AM

Welcome Remarks

9:00-9:35 AM
Presenter:
Ellie Gates, Former Director of Global Learning & Development, Adobe Systems
Learn More Close

This session will provide insight on moving beyond performance to growing your employees into their full potential through shifting the way we set goals.  I am one of the chief architects of Adobe’s Check-In process which has transformed the industry’s practices around performance conversations since 2012, and have seen first-hand the power of questioning the status quo and redesigning processes to create exceptional results. Goalsetting has remained relatively unquestioned for the last four decades and while SMART goals and OKR’s have helped drive results, they have still relegated growth & development to a separate process and conversation.  It’s time for a redesign! 

 The session will cover explore a new goal setting framework that will revolutionize how people grow and develop in addition to attaining performance objectives as an integrated process.

You will learn:

  • How to apply the new goal setting methodology to develop employees beyond just performance
  • How to integrate development into the goal setting process
  • How to leverage simple structures to keep a heightened focus on development and performance
  • The power of visualization and neuroscience in increasing performance
9:35-9:40 AM

5 Minute Stretch Break

9:40-10:15 AM

Keynote

Presenter:
Scott Dimmick, Senior Vice President and Chief HR Officer, Lakeland Regional Health
Learn More Close

In the information age and knowledge economy, a firm’s ability to increase the value of its human capital is its primary source for achieving a sustainable competitive advantage. While a firm’s talent supply is important, the true importance is the level of performance delivered by the firm’s talent. This session will reveal how maximizing the Total Performance Improvement Cycle will produce remarkable business outcomes. Using evidence-based management practices in the performance setting, assessment, and intervention process, leaders will discover scientifically valid and reliable strategies to win the war for talent.

Participants will specifically learn:

  • The power of setting effective performance expectations as the foundation for improvement, and what those essential expectations are.
  • The critical significance of conducting an accurate performance diagnostic to properly assess coaching opportunities.
  • A strategic blueprint for leading performance interventions that produce sustainable people change and personal transformation.
Moderator:
Sherrie Niedermeier, Chief Learning Design Officer, Human Capital Institute (HCI)
Learn More Close
To attend this Interactive Roundtable - please register here! Space is limited.

To attend this Interactive Roundtable - please register here! Space is limited.

How many times have you heard managers say that their people aren't performing well even though they have been told what to do?  Improving performance isn't quite that easy, but if you can help managers understand what truly is happening, then they can focus on solutions. 

You will learn:

  • A framework for diagnosing performance issue
  • Simple and direct questions managers can use that get to the heart of performance issues
  • Top tips to help managers help their people succeed
10:15-10:55 AM

Morning Networking Break

10:55-11:30 AM
Presenter:
Andrew Cole, Chief Organizational Development & HR Officer, Vertiv Co.
Learn More Close

During this session, we will explore what is needed to be a good coach, what companies need to create a good coaching environment along with why organizational change makes coaching even more difficult and what you can do about it. We will explore some programs and tools that could be used to make a coaching program more successful. We will examine the critical role that leaders play in ensuring coaching is something that is valued when driving towards high-performance.

You will learn:

  • Be exposed to programs that assist in driving towards High Performance
  • Learn about a simple tool that you can offer to your organization (run by you) to deepen a sense of self-awareness and team
  • Discuss some foundational requirements in coaching managers for High-Performance
  • Explore “Conversations of connectivity not conflict” and why they matter so much during transformation
  • Get a one page summary that will guide you through the Change Management process as you lead your organization to a higher level of delivering desired customer outcomes.  
11:30-12:05 PM
Presenter:
James Webb, VP, Global People Development & Engagement, Fossil Group, Inc.
Learn More Close

Managers can make a substantial impact on employee engagement. And equipping them to do so can be a challenge. Join James Webb, VP of Global People Development & Engagement to uncover Fossil’s approach to performance and how they equip managers to make performance an ongoing conversation. Uncover their strategy to implementing an ongoing performance process and how they keep performance management cornerstones in place, such as development, scorecards, and touch bases.

You will learn:

  • How Fossil designed a flexible approach to fit their entire organization
  • How Fossil drives behaviors and competencies needed in their business
  • How Fossil uses strategy and tech to equip managers to make performance an ongoing process
12:05-1:05 PM

Lunch

1:05-2:00 PM

Keynote

Presenters:
Diane Crawford, Chief Operating Officer, The Voyage Inc.
Dr. John Crawford, Private Practice - Focusing on Research, Vestibular and Concussion Treatments
Learn More Close

Leading edge neuroscience has provided new insight into the biological principles that drive human behavior.

There are many misconceptions about the brain, but ongoing scientific discoveries continue to aid in our understanding of how our brain affects us as individuals and teams. To understand how we can leverage this knowledge in the realm of both the individual and the organization, we delve into several areas that help to maximize potential. The concept of the ever-changing brain is reviewed, as well as the impact such change has on overall wellbeing and performance.

We explore concepts relating to the life of brain cells, the idea of transitory brain connections, the aging brain and the idea of brain re-programming. We investigate tactics that may be utilized by leveraging this information and impacting performance.

Dr. John Crawford explains the neuroscientific principles that may be utilized to improve personal effectiveness, performance and team strength by maximizing brain health. A unique group activity will demonstrate the principles in real time. The workshop portion will appeal to both the analytical and creative traits that may be found within each of us.

After the engaging workshop you will:

  • Understand “brain plasticity” – specifically neuroplasticity
  • Learn how to identify factors which that contribute to increased brain productivity
  • Learn how creativity and cognitive change relates to improved brain function and impacts individuals and their performance
  • Discover practical ideas to apply personally and professionally
Presenter:
Jason Lauritsen, Workforce Culture Expert and Author
Learn More Close
To attend this Innovation Sprint - please register here! Space is limited.

To attend this Innovation Sprint - please register here! Space is limited.

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.

The end result? Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event.

If you are an innovative leader that needs a creative outlet, join us.

If could use some ideas for how to be more innovative, join us.

If want to take a break from listening and do some hands-on work, join us.

It is a known fact that a team or company can never outgrow its leaders. If we want our companies to be innovative, we need to practice this ourselves as HR leaders. In this special session, two proven voices in the HR community will moderate participatory sessions designed to help you learn the concepts of hackathons and apply them to the workplace with experiential learning exercises.

2:00-2:05 PM

5-Minute Stretch Break

2:05-2:35 PM
Presenter:
Danielle Lea Dietrich, Director, Talent Management, Baxter Healthcare
Learn More Close

Baxter International Inc. is a Fortune 500 health care company with headquarters in Deerfield, IL.  From invention to innovation, Baxter develops essential products and therapies that meet critical needs for patients around the globe. In 2016, Baxter found itself with a new CEO who charged the organization to innovate, grow and execute at a much faster pace.  Human Resources recognized an opportunity to drive innovation and performance by evolving the current approach to performance management. 

The goal was to evolve Baxter’s performance management process to one that would drive a culture of continuous feedback, accelerate performance, and drive manager effectiveness.  We wanted to move away from the traditional approach with ratings and year-end reviews to frequent and better feedback conversations between our employees and managers. Baxter’s new process, A.C.E. – Align. Check-in. Execute. is helping us create a culture that drives more continuous conversations about performance and development throughout the year.

You will learn:

  • Baxter’s unique approach to designing and implementing this new process globally
  • How we approached the change management and training for a global population
  • The approach used to measure the program and manager effectiveness
  • The results and lessons learned on our A.C.E. Journey so far
2:35-3:05 PM
Learn More Close

Employees are hired by companies, but they quit because of their managers.

The LEAP leadership model helps managers avert this troubling trend by giving them a valuable road map to maximize their teams' potential. In this program, you'll hear about instructive case studies that support this model and provide clear direction for common workplace scenarios. Using LEAP, you'll be better positioned to become an exemplary leader by discovering how to avoid common pitfalls -- and how to cultivate a motivated and engaged workforce. Learn to inspire the great, manage the good and release the bad in this interactive session.

You will learn:

  • The most direct strategies for getting things done through others
  • How to document performance in a way that holds direct reports accountable
  • A proven leadership model developed to get the most out of your team
3:05-3:35 PM
Presenter:
Kate Sheridan, Director of Employee Engagement, People & Culture, Suffolk Construction
Learn More Close

This session will focus on how Suffolk Construction, one of the most successful privately held building contractors in the country, defined and implemented a best-in-class employee engagement strategy to support them through a period of transformation and growth. Learn how Suffolk activated their greatest assets – people managers – to evolve from a rigid, annual process to a more frequent, forward thinking approach to engagement. Hear how Suffolk understood and leveraged these change agents to scale a nimble employee feedback program that delivered positive changes in quarterly cycles.

You will learn:

  • How to define and measure employee engagement for your organization
  • How to take action on insights gathered from employee feedback & hold managers accountable in the process
  • Tips on developing key partners throughout your organization to scale change
3:35-3:45 PM
Presenter:
Jason Lauritsen, Workforce Culture Expert and Author
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.

The end result? Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event.

If you are an innovative leader that needs a creative outlet, join us.

If could use some ideas for how to be more innovative, join us.

If want to take a break from listening and do some hands-on work, join us.

It is a known fact that a team or company can never outgrow its leaders. If we want our companies to be innovative, we need to practice this ourselves as HR leaders. In this special session, two proven voices in the HR community will moderate participatory sessions designed to help you learn the concepts of hackathons and apply them to the workplace with experiential learning exercises.