2018 Learning and Leadership Development Conference

Leadership DNA: New Criteria for Identifying and Coaching Leaders to Their Full Potential

September 26-28, 2018 | Chicago, IL

Preview Event Keynotes Here! | Register for Interactive Sessions Here!

Please note that the times reflected in this agenda are listed in the time-zone where the event takes place. For this event, the time-zone is Central Time Zone. Click Here for a Printer-Friendly Version

Wednesday, September 26, 2018

11:00-4:30 PM

Registration

12:30-1:40 PM
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Have you ever worked for an inspirational leader; someone who inspired you to be your best, to develop and grow, and work through adversity? Is this the leadership legacy you want to be remembered by?Emotional Intelligence and Personality Type play key roles in how a leader inspires others. Leaders help you understand more about who you are and how you relate to others in a variety of settings. In this session, attendees will explore how to incorporate personality type and emotional intelligence when developing leaders in a workable way. Learn how to build a business case to use emotional intelligence in the workplace, how emotional intelligence and personality type can combine to paint a more vivid picture for yourself and others, and how to leverage strengths and harness opportunity areas.Go Back to 2018 Learning & Leadership Development Conference

1:40-1:55 PM

Stretch Break

1:55-3:05 PM
Facilitator:
Stosh D. Walsh, Senior Faculty - Global Markets, Center for Creative Leadership
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Organizations must integrate vertical development into existing selection processes and skills training to create truly sustainable competitive advantage.

Vertical development involves focusing on preparing leaders for challenges they will encounter in today’s increasingly volatile, complex, and ambiguous environment where information and situations are fluid and unpredictable.

It’s more important than ever to hire talented people and match them to the right roles. However, even the best talent in the right roles won’t produce consistent competitive advantage unless leaders continue to develop and grow. Creating a sustainable competitive advantage requires going beyond identifying the best leaders (selection) and providing ongoing training (horizontal development). Competitive advantage requires an ability to think in multiple ways and act within interdependent systems to meet enterprise needs in a constantly changing and highly competitive global environment.

You will learn:

  • Differentiate between horizontal and vertical development
  • How leadership selection and new ways of thinking and reacting affects business outcomes
  • Generate ideas for vertical development and apply them in your organization

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3:05-3:20 PM

Stretch Break

3:20-4:30 PM
Presenters:
J. Matthew Becker M.Ed., MCC, Coaching & Mentoring Manager, Caresource
Shawna Corden, PCC, Executive Coach and Owner, Shawna Corden Coaching and Webinars
Barbara A. Trautlein, Ph.D., Principal and Founder, Change Catalysts
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Seventy-seven percent of HR practitioners and leaders report that their organization is in a state of constant change with priorities and strategies continuously shifting, and 85 percent report unsuccessful major change management initiatives within the past two years.

What can organizations do to increase the likelihood of successfully implementing a change management initiative? How can we ensure that employees are engaged and empowered to not just survive or manage change, but to become change leaders inside their organizations? What role can a strong coaching culture play in building an organization’s change management capabilities?

This interactive workshop will provide an opportunity to explore the latest research on coaching and change management, learn from organizations that have successfully leveraged coaching for change management, and engage in generative discussions with your peers.

You will learn:

  • What’s working—and what isn’t—with your own organization’s approach to change management
  • Explore the impact coaching have on change management initiatives
  • How you can integrate coaching into your organization’s change management toolbox to enhance communication, leadership buy-in and employees’ resilience

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4:30-4:40 PM

Introduction of Prism Awards

Presenter:
Bill Craib, SVP, Enterprise Learning
4:40-5:00 PM
Presenters:
Magdalena Mook, CEO/Executive Director, International Coach Federation
Tracy Sinclair, PCC, Leadership Coach, Coaching Supervisor and Coach Mentor, International Coach Federation
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The International Prism Award honors businesses and organizations with coaching programs that:

  • Fulfill rigorous professional standards
  • Address key strategic goals
  • Shape organizational culture
  • Yield discernible and measurable positive impacts

Organizations are nominated by an International Coach Federation (ICF) credentialed coach, and are evaluated against a set of rigorous standards established by ICF in partnership with the Human Capital Institute. The finalists for the 2018 International Prism Award are:

  • Airbus
  • Co-operative Bank of Kenya
  • Health Service Executive (Ireland)
  • University of British Columbia
5:00-6:00 PM

Cocktail Party: Hosted by International Coach Federation

Thursday, September 27, 2018

7:30-8:30 AM

Breakfast

7:30-5:00 PM

Registration

8:30-8:40 AM

Chairman's Welcome Remarks

Presenter:
Bill Craib, SVP, Enterprise Learning
8:50-9:00 AM
Presenter:
Levi Nieminen, Ph.D., Regional Vice President of Behavioral Science, BetterUp
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Arguably, the most important thing that leaders do is to create and transform organizational cultures. As human capital partners, we have a responsibility to help them do this, and the task goes far beyond engineering a highly engaging workplace. The challenge is most pronounced when it comes to shifting the mindsets in an organization - the foundation of “culture transformation". In this brief talk, Levi Nieminen, PhD, will describe how coaching is a necessary vehicle for catalyzing this type of change through the core of organizations and how new research on social change is illuminating the scale that is needed to achieve a lasting impact.

9:00-10:00 AM
Presenter:
David Rock, Ph.D., CEO and Founder, NeuroLeadership Institute
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In many organizations, process is based on tradition, or so-called management wisdom, with little regard for the employee experience. In a 10-year career, an employee is bound to hear some 40 different ideas from HR and leadership about what they’re supposed to do on the job. Neuroscience allows us to create simplicity in place of confusion, and design change according to the constraints and strengths of the brain. 
In this highly interactive session, Dr. David Rock, founder and director of the NeuroLeadership Institute, will unpack his latest findings in leadership, performance, and diversity and inclusion. Attendees will dive into how growth mindset is becoming the leading factor in leadership, and our proprietary industry research on how organizations can inculcate a growth mindset culture. Rock will also reveal the latest insights on how the science of learning is shaping change methodology so that individual behavior can be wed to organizational priorities. 
You will learn: 

• How to begin organizing business process around brain function, rather than tradition

• How the science of behavior change unlocks cultural transformation

• Why the right learning strategy gives the brain extra learning “for free”

10:00-10:10 AM
Presenter:
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
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Innovation Sprints are designed to help you apply real-world “hacking” techniques to your biggest HR challenges and problems. You will learn how to create real innovation in your organization with one simple, hands-on exercise. This brief session will cover the details of the sessions and how to participate.

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10:10-11:00 AM

Morning Networking Break

11:00-11:40 AM

Keynote

Presenter:
Gaylyn Sher-Jan, Chief People Officer and Vice President of Enterprise Services, Insitu, a Boeing company
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Everyone generally has a Plan A (which rarely works), but when we need a Plan B, how do we deal with the unexpected? 

Changes in leadership happen, and the changes depend on the DNA of a new leader and deftly guiding them to success. This session focuses on five key behaviors that predict who will make the best Plan B leader and what should be done to ensure success including coaching from strength, providing swift correction from weaknesses, identifying key indicators of a leader and putting the best steps forward for Plan B success.

You will learn:

  • How to identify top leadership talent through a tested and proven approach
  • How to make your leaders wholly aware of their impact on the organization 
  • When and how to redirect your leaders 
  • Critical business characteristics needed to make an impact when a new successor steps in

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Interactive Roundtables:

Register in Advance: Talk to the Rock

Moderator:
David Rock, Ph.D., CEO and Founder, NeuroLeadership Institute
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To attend this Interactive Roundtable - please register here! Space is limited.

Join David Rock, international expert in corporate neuroscience for this special intimate and interactive session.  Get the answers to the neuroscience questions you've always wanted to ask - find out why we act the way we do and successful ways to appease and challenge the brain while fostering behavior that aligns to corporate goals and values.

 

Link to Registration Page

Pre-registration available in the event app, or at the HCI registration desk.

11:40-11:45 AM

Stretch Break

11:45-12:25 PM

Keynote

Keynote:
Sunnie Giles, Ph.D., TEDx Presenter and Author of "The New Science of Radical Innovation: The Six Competencies Leaders Need to Win in a Complex World"
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In the era of VUCA (Volatility, Uncertainty, Complexity and Ambiguity), decision making is very challenging for leaders because one can rarely foresee the consequences of business decisions. Traditional leadership (command and control) must give way to a whole new approach to leadership and a whole new set of skills.

Sunnie Giles, Ph.D. suggests that applying concepts from neuroscience, complex systems approach, and quantum mechanics can help leaders produce radical innovation. Years of research and coaching and training numerous leaders culminated into her recent book, “The New Science of Radical Innovation.” Leaders must master self-management, which enables safety for others, which in turn allows building connection with them. Upon the secure foundation of safety and connection, the organization can finally unleash the full potential of iterative learning, which leads to spontaneous radical innovation.

You will learn:

  • The big picture: why a whole new approach to leadership is required
  • Quantum Leadership®: A new framework for leadership in the VUCA era
  • The cost of leadership: the bottom line impact of two types of leaders
  • How to change: individualized assessment result analysis and change plan development
  • How to pair with an accountability buddy to accelerate the change goal

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Presenter:
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
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To attend this Innovation Sprint - please register here! Space is limited.

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.

Use creative destruction to break old ways of thinking and create new solutions, and then share work with fellow Innovation Sprint attendees.

Join us if you are:

  • An innovative leader needing a creative outlet
  • Searching for ways to be more innovative
  • Seeking a break from listening to do some hands-on work

It is a widely known fact that a team or company can never outgrow its leaders. If we want our companies to be innovative, we need to practice this theory ourselves as HR leaders. In this special session, two proven voices in the HR community will moderate participatory sessions designed to help you learn the concepts of hackathons and apply them to the workplace with experiential learning exercises.

 

Link to Registration Page

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12:25-1:25 PM

Lunch

1:25-2:05 PM
Panel Moderator:
Elsa Powel Strong, Senior Consultant, The Ariel Group
Barbara Gamm, Global Executive Leadership Development Manager, Ford Motor Company
Michael Poll, Director, Talent Development, AbbVie
Mark Rhein, Director, Learning and Development, Perkins+Will
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To maintain a competitive edge in today’s complex business landscape, companies must be able to create empowering workplaces where people come together to tackle challenges, courageously innovate solutions and execute with purpose in serving clients and customers.

Organizations need people at all levels who can leverage networks built on trust, creative opportunity and new ideas. These people motivate each other and take initiative with clear, inspiring and relevant messaging that amplifies organizational strategy, and they help move beyond barriers and invent new solutions through purposeful engagement and committed action through communicating with agility and an authentic presence.

Employees who develop true influence are therefore able to build social capital, share a compelling vision and effectively collaborate to produce lasting results.

This session will share how three corporations use true influence to empower their leadership teams and elevate their people to reach their full potential.

You will learn:

  • The complexities of and the skills involved in true influence
  • How true influence relates to today’s business landscape and the way organizations function and achieves success
  • Examples of how organizations can use true influence to help their current leaders thrive and to pad their leadership pipeline
2:05-2:15 PM

Room Change

2:15-2:55 PM
Presenters:
Johann Berlin, CEO & Faculty, TLEX Institute
Louis Gagnon, Former Chief Product and Marketing Officer, Amazon
Rajneesh Gupta, Vice President and Global Leader of Financial Institution Segment, Intuit
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To succeed in today’s crowded global marketplace is to deliver on unbelievably ambitious goals - to produce consistently, creatively and competitively. Leaders and teams are being stretched thinner and thinner, under constant pressure to top themselves, to disrupt themselves and their organizations while maintaining their current levels of productivity for clients. In many corporate cultures, to falter or even slowdown … is to fail.

Research suggests that the right amount of pressure and stress can be good, even necessary, for people and organizations to achieve peak performance. Yet at some point, our organizations and teams begin to break down under pressure, leading to employee disengagement, lower productivity and creativity, and diminishing trust. Our humanness -– hardwired into our brains and physiology -- can be the biggest obstacle to our own and our team’s excellence, if we don’t know how to tap into it.

As leaders, the more we understand how our brains are hardwired, the more we can harness natural mechanisms for greater agility, flexibility and openness. In this presentation, we will explore how cutting-edge science and ancient wisdom and practices can enable our teams and organizations to show up fully in the moments that matter.

You will learn:

  • A cutting-edge methodology to benchmark individual capacity for change, adaptivity and agility
  • How individual and social resilience supports agility, and how our brains are wired to handle chronic stress, change and threats
  • Hands-on tools and activities that increase resilience
  • How resilience-based agility helped Intuit maintain strong and steady performance through the daily grind of customer care
  • How an Amazon leader increased his resilience to innovate and transform practices in a high-pressure culture

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2:55-3:35 PM

Afternoon Networking Break

3:35-4:25 PM

Presentation

Presenter:
Sharon Stahr, Chief Communications Officer, Cobalt Credit Union
Bruce Wedderburn, Executive Vice President, Integrity Solutions
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Today's managers say they give employees regular coaching, feedback, and accountability to reach new levels of performance, instead of managing performance by solely by conducting an annual or quarterly review. Employees seek authentic connections with their managers, fostered in environments indicative of trust and collaboration.

The latest research shows that coaching is the top performance driver for teams and a huge factor in retention. Extra attention is being given to the coaching conversations between managers and their people. However, the many organizations struggle to consistently translate good intentions to activity and noble goals to measurable behavior.

This session will review current trends and research tied to engagement and performance. Attendees will explore coaching, how to recognize and develop the full potential of your people, and how to create a personal sense of ownership for their success in employees.

You will learn:

  • How coaching unlocks authentic connections between managers and their direct reports
  • How to assess your own readiness and mindset for successful coaching
  • How to help raise the game of your team, including helping the best get better
  • How to create a problem-solving team, which results in jobs made easier

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Moderator:
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
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To attend this Innovation Sprint - please register here! Space is limited.

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.

Use creative destruction to break old ways of thinking and create new solutions, and then share work with fellow Innovation Sprint attendees.

Join us if you are:

  • An innovative leader needing a creative outlet
  • Searching for ways to be more innovative
  • Seeking a break from listening to do some hands-on work

It is a widely known fact that a team or company can never outgrow its leaders. If we want our companies to be innovative, we need to practice this theory ourselves as HR leaders. In this special session, two proven voices in the HR community will moderate participatory sessions designed to help you learn the concepts of hackathons and apply them to the workplace with experiential learning exercises.

 

Link to Registration Page

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4:25-4:30 PM

Stretch Break

4:30-5:10 PM
Presenter:
Andrew Wittman, Ph.D., Former State Dept. Lead Trainer, Navy SEALS and Special Forces
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As companies struggle with volatile conditions in the current changeable world of business, it is easy for leaders to become frustrated, stressed, and overwhelmed by constant emergencies and the digital-noise that never seems to stop. As a result of our environmental overload, company cultures begin eroding, producing poor teamwork and low morale.

In this session, Andrew shares the same mental agility tools and techniques he taught as lead instructor with the State Department, training high-threat diplomatic security to former Navy SEALS, Marines, Rangers and Special Forces.  Mental toughness and agility are critical characteristics of successful leaders. Learn how to develop these traits in your leaders and yourself with proven military strategies used to train our armed forces.

Attendees will receive an infusion of the knowledge from the Agent in Charge of Nancy Pelosi’s security detail, along with and his experiences personally protecting Hillary Clinton, Tom Delay, Joe Lieberman, King Abdullah of Jordan, Benjamin Netanyahu of Israel, Sir Elton John and Fortune 20 CEOs.

You will learn:

  • How to unlock the brain’s power and potential to thrive in any situation
  • How to keep fear and anxiety from hijacking your emotions
  • How to defeat the negative effects of stress
  • How to effectively manage your response to crisis

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5:10-6:15 PM

Networking Cocktail Party

Friday, September 28, 2018

7:30-8:30 AM

Breakfast

7:30-3:30 PM

Registration

8:30-8:50 AM

Chairman's Welcome Remarks

Presenter:
Bill Craib, SVP, Enterprise Learning
8:50-9:30 AM
Presenter:
Ginger Hardage, Former Senior Vice President of Culture and Communications, Southwest Airlines
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Every company has a culture. For some, it's a culture of innovation -- new ideas that have never been tried. For others, it's about fun (birthday cakes and costumes are often involved). For others, it’s toxicity and gossip. There are cultures that celebrate loyalty, hard work, or profit above all else. There are cultures that are both intentional and accidental. There are also cultures that draw people in and others that drive people away. There are cultures that detract from the mission of the organization, cultures that must be overcome or compensated for, cultures that derail or dead end. Surely, you can resonate with at least one of these descriptions.

But then, there are cultures that are unstoppable. Unstoppable Cultures put people first, are consistent in nurturing their culture through systems, and are relentless in storytelling. Ginger will walk you through the critical characteristics of unstoppable cultures, leaving you with both practical and inspiring ideas on how to begin the journey of building the culture you always dreamed of for your organization.

You will learn:

  • Why and how to put your organization's people first
  • Systems that consistently nurture an organization's culture
  • How to be relentless in storytelling

CLICK HERE TO PREVIEW GINGER'S SESSION

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9:30-9:35 AM

Stretch Break

9:35-10:15 AM
Presenters:
Fred Kiel, Author of “Return on Character: The Real Reason Leaders and Their Companies Win”
Amy Swenson, Leadership Character Strategist, KRW International
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Fred Kiel (author, Return on Character, Harvard Business Review Press, April 2015) and Amy Swenson (Leadership Character Strategist) will share groundbreaking Return on Character™ research that definitively quantifies the connection between leadership character behavior and organization profitability, employee engagement, and risk. Kiel and Swenson will share some key frameworks to help attendees further develop a character-led leadership culture within any organization. As pre-work for this session, attendees will be asked to complete KRW’s Character at Your Organization Self- Assessment. This is a short self-assessment designed to help you gain insight into the degree to which leadership character may be a challenge within your department, team, or organization. Results will be used in the aggregate and anonymously revealed during the keynote. Attendees will also have the option to receive a personalized report post session.session.

You will learn:

  • How a company's leadership character has a quantifiable impact on profit, risk and employee engagement
  • New perspectives and frameworks to help build a character-led leadership culture
  • How to redefine "leadership character" and the specific leadership habits that impact the business

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10:15-11:00 AM

Morning Networking Break

11:00-11:40 AM

Keynote

Presenter:
Shelley Osborne, Head of Learning and Development, Udemy
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In today’s age of digital transformation, it’s more important than ever for businesses to have capable and effective leaders in place throughout the entire organization. As landscapes continuously shift and new technologies are seemingly introduced every day, it’s impossible to predict when a leadership “moment of need” will occur. Organizations that build the foundation for every employee to become a leader will not only be able to keep pace with the digital age but will find themselves ahead of the pack.

In this session, Udemy Head of Learning and Development Shelley Osborne will illustrate the growing need for businesses to democratize leadership development and spread their leadership capacity throughout the entire organization. At a time when companies can no longer afford to be selective based on rank or tenure, Shelley will spotlight the fresh and innovative ways you can develop your people early and often to strengthen the collective leadership muscle. Shelley will not only share the effects that democratizing leadership development will have on individuals, but she’ll also dive into its impact on the corporate bottom line.

You will learn:

  • How the age of digital transformation is forcing organizations to rethink leadership development and broaden its impact 
  • How to leverage frameworks and methodologies to understand organizational needs and serve the right leadership development program, and at the right time 
  • How to tactically build and implement leadership development programs that can scale throughout the business

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Moderator:
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
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To attend this Innovation Sprint - please register here! Space is limited.

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.

Use creative destruction to break old ways of thinking and create new solutions, and then share work with fellow Innovation Sprint attendees.

Join us if you are:

  • An innovative leader needing a creative outlet
  • Searching for ways to be more innovative
  • Seeking a break from listening to do some hands-on work

It is a widely known fact that a team or company can never outgrow its leaders. If we want our companies to be innovative, we need to practice this theory ourselves as HR leaders. In this special session, two proven voices in the HR community will moderate participatory sessions designed to help you learn the concepts of hackathons and apply them to the workplace with experiential learning exercises.

 

Link to Registration Page

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11:40-11:45 AM

Stretch Break

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Learners today say they experience high fidelity, engaging and delightful consumer experiences every day, but they question whether learning experiences at work are appealing enough.

The digital age has changed the nature of work, the types of skills that are needed AND the way those skills are developed. All ages, from Generation Z to Baby Boomers, within organizations need a workplace where they can quickly develop skills and acquire early notice of skills and roles that will be hot in the near future so they can prepare for change.

In addition, rapid career growth plus a compelling and flexible work environment is paramount, and so it places learning at the heart of workplace differentiation, and to enable that a new type of learning experience is required.

This session will show how a revolutionary learning ecosystem to deliver these requirements was developed using a blend of principles from three disciplines in order to deal with the build vs. buy decision, and how to build the consumer experience and enable the workforce to gain the skills needed today and tomorrow.

  • Discover how a multi-faceted learning organization came together to break down a complex initiative into easy to create, manageable deliverables whilst maintaining a rapid path to a desired business outcome.
  • Learn how to keep the end user at the center of the development so that we don’t lose sight of their needs while we build digital experiences.
  • Appreciate how this approach will be leveraged as we move from Digital Learning to Intelligent Learning.

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12:25-1:25 PM

Lunch

1:25-2:25 PM

Interactive Workshop

Presenters:
Greg Thomas and Jewel Kinch-Thomas, Co-Founders, The Jazz Leadership Project
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Engagement and interaction are core aspects of this workshop flow. No music knowledge is needed to gain an understanding of how jazz principles and practices can promote creativity, strengthen leadership capacity, and elevate inclusive team synergy.

Live Jazz musicians are a critical part of this workshop to demonstrate the jazz principles and practices and engage with workshop participants in their group exercises. Facilitators will move through each of the principles, drawing out the analogies, framing the philosophy and leading the exercises.

You will learn:

  • Shared leadership as the foundation of high-performing teams
  • Creative and fun group exercises that utilize jazz elements to demonstrate leadership values and collaborative dynamics
  • Improvisation as mastery of basic skills, then how to think and act swiftly on one's feet
  • The ensemble mindset as mutual trust and respect to reach common goals
  • How the blues foster perseverance through adversity and swing supports freedom through change
  • Antagonistic cooperation as growth and learning through challenge
  • Deep Listening as the foundation of empathetic communication on and off the bandstand

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Presenter:
Randy Kutz, Author of The Negotiation Table: Everyone’s Guide to Everyday Negotiations, and Founder, Negotiation Training 360
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To attend this Interactive Roundtable - please register here! Space is limited.

Your Role Demands Different Skills than Average Negotiators – What are those distinctions and how do you avoid drifting back into your default negotiation style? What can you learn from other leaders about negotiation and how can you implement new skills when negotiating in the myriad of contexts required by your executive role? Drawing from a broad array of situations and historical figures, we will uncover key negotiation skills employed by other leaders, evaluate power and bargaining power uses and abuses, and examine 4 areas of persuasion essential for every Executive Negotiator. This hands-on, interactive workshop will deliver practical, relevant and timely tools you can use today for greater success at the bargaining table.

You will learn:

  • Important distinctions between Average Negotiators and Executive Negotiators in the workplace.
  • 4 Natural Negotiation Styles and how to move beyond your style and intentionally negotiate as an Executive.
  • What key negotiation skills are employed by other leaders throughout history and how to adopt them when negotiating laterally and vertically in your organization.
  • The difference between Power and Bargaining Power and how to use both without abusing either – preserving good will with all people in your sphere of influence.
  • The “Power of the E.X.E.C.” acrostic outlining 4 areas of persuasion to leverage when negotiating as a leader inside and outside your organization.

 

Link to Registration Page

2:25-2:30 PM

Stretch Break

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Do you ever feel stuck when things at work go sideways, perhaps unsure of how to move forward, but confident that another meeting is not the answer?

Does the science behind your brain, nervous system and behavioral responses excite you?

In this session, you’ll hear what neuroscience says about our instinctual responses and how they are holding us back from operating at our maximum potential. You will learn how to start retraining your brain to avoid these reactions in favor of curiosity, authentic listening and an intentional mindset.

You will learn:

  • The neuroscience behind your instinctual reactions
  • Strategies for seeing problems and setbacks as opportunities
  • When curiosity will drive your team toward operating at their maximum potential

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