2017 HCInnovation@Work Conference

Creating an Engaging Employee Experience from Hire to Retire

October 24-26, 2017 | Scottsdale, AZ

Please note that the times reflected in this agenda are listed in the time-zone where the event takes place.
For this event, the time-zone is Mountain Time Zone.

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Tuesday, October 24, 2017

11:00-5:00 PM

Registration

1:00-2:30 PM

Workshop

2:30-3:00 PM

Break

3:00-4:30 PM

Workshop

6:00-7:00 PM

Welcome Cocktail Party

Wednesday, October 25, 2017

7:00-4:30 PM

Registration

7:30-8:30 AM

Breakfast

8:30-8:50 AM

Chairman's Welcome Remarks

Conference Chairperson:
Bill Craib, HCI Faculty
8:50-9:00 AM

Opening Remarks

9:00-10:00 AM
Presenter:
Dan Pink, Author of 5 provocative books including #1 NY Times bestseller, "Drive: The Surprising Truth About What Motivates Us"
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We all know that timing is everything, but too often we consider timing out of our control – a matter of intuition, circumstance, and luck. In his provocative and entertaining presentation, Daniel Pink, New York Times bestselling author of Drive and A Whole New Mind, will change your mind – and change your practices along with it.

Pink will show that timing is actually a science, one that HR executives can use to transform the employee experience. Drawing on a rich body of research from his upcoming book, Pink will examine the many “when” questions that organizations confront.  He’ll show why employee performance sinks at certain times of the day – and how to better match what people do with when they do it. He’ll look at exciting new science showing the power of breaks – and why lunch (not breakfast) might be the most important meal of the day. He’ll explore why midpoints – of projects and careers – sometimes fire us up and other times bring us down. And he’ll examine how group timing affects both organizational outcomes and employee satisfaction – including what amateur singers and Mumbai lunch deliverers can teach us about working in synchrony.  You’ll leave with a fresh perspective on your work and an array of practical tips to put those ideas into action.

10:00-10:40 AM

Morning Networking Break

10:40-11:15 AM
Presenter:
Angela Heyroth, Managing Director, Employee Experience, Learning & Development at Charles Schwab
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The best development programs create an experience, and experiences don’t just happen – they must be masterfully architected.  Hear how Angela Heyroth has positioned Charles Schwab’s firm-wide learning programs into architected experiences that connect to hearts and minds, drive engagement, acceleratme growth, and maximize potential.  She’ll showcase how thinking holistically across the employee lifecycle, collaborating strategically cross-firm,  and connecting the programs with key signature elements, ultimately builds transformative experiences.  You’ll understand how her team thoughtfully plans, designs, constructs, and actively manages blended experiences ranging from onboarding and culture assimilation to career development and then on to leader and executive development.  Since the world’s best architectural feats are often viewed as cultural touchstones, Angela will help you begin readying to move beyond stand-alone programs to your own architected masterpieces!

You will learn:

  • How to design a great employee development experience that engages across the employee lifecycle
  • Who to consider aligning with and best practices for connecting core partners across the firm
  • What strengths and competencies are needed in professionals who build complex employee programs
11:15-11:25 AM
Presenters:
Jason Lauritsen, Workforce Culture Expert and Author
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
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How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work?  This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.  Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event. If you are an innovative leader that needs a creative outlet or if want to do some hands-on work, then join us in the workgroup!

You will learn:

  • The backbones of running a hackathon and how this drives innovation
  • How to apply hackathons to the workplace with experiential learning exercises
  • The process of creative deconstruction in creating new more efficient solutions
  • Discover the potency of applying a hacking mindset to your work
  • Learn a simple four-step process of hacking that can be easily learned and applied to foster creativity and innovation
  • Gain new insights and ideas for how to improve the impact of your efforts
11:25-11:35 AM

Room Change

11:35-12:10 PM

Concurrent Sessions

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Rewards and recognition is something that seems simple in theory, but in practice, it requires commitment, consistency and transparency from the leaders to be impactful. In this session, we will discuss how to create an effective rewards and recognition program built on the solid foundation of your organization’s core values. We will discuss the relationship between rewards and recognition—noting that while they are not the same, they are also not mutually exclusive. Finally, we will delve into the complex nature of a thorough recognition program, explaining the three tiers of recognition and why each one is essential to efficacy. With each of these components, we will provide real-life, actionable suggestions for improving rewards and recognition in your organization.

You will learn:

  • How to leverage your core values in building an impactful rewards and recognition program
  • How to implement recognition at the individual, team, and company levels
  • How to differentiate between rewards and recognition
Facilitator:
David Rock, Ph.D., CEO and Founder, NeuroLeadership Institute
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Here's your chance to bring your most pressing questions to David Rock, Leader of the NeuroLeadership Institue.  Join our intimate discussion and learn the answers to topics and questions you didn't want to ask in front of 400 people.

Facilitators:
Jason Lauritsen, Workforce Culture Expert and Author
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.  Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event. If you are an innovative leader that needs a creative outlet or if want to do some hands-on work, join us.

You will learn:

  • The backbones of running a hackathon and how this drives innovation
  • How to apply hackathons to the workplace with experiential learning exercises
  • The process of creative deconstruction in creating new more efficient solutions
  • Discover the potency of applying a hacking mindset to your work
  • Learn a simple four-step process of hacking that can be easily learned and applied to foster creativity and innovation
  • Gain new insights and ideas for how to improve the impact of your efforts
HCI Think Tanks:

ENGAGE with Mindfulness

Facilitator:
Gayle Van Gils, Author of HAPPIER AT WORK: The Power of Love to Transform the Workplace
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Using the acronym ENGAGE, we will explore the many benefits that will accrue in a Mindful Workplace.  We will explore how simple mindfulness practices can help energize, focus, expand and enrich both the employee experience and the company culture.  The six elements in ENGAGE which will be presented are: Energize - Notice - Grow - Act - Give - Enjoy.  In these roundtable sessions, we will explore how these results address current problems you may be addressing, and how you could bring these benefits your workplace and employees.

You will learn:

  • Mindfulness techniques that can disrupt distraction and increase attention and focus
  • How mindfulness can energize your workforce and enhance flow experiences
  • Mindful practices to enhance communication, collaboration and inclusivity
12:10-1:10 PM

Lunch

1:10-1:55 PM
Presenter:
David Rock, Ph.D., CEO and Founder, NeuroLeadership Institute
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Leaders at all levels are being required to learn more than ever, in less time, and with increasing demands on their attention. In this environment, we need real breakthroughs in our capacity to learn and embed new behaviors at scale. 

Insights from neuroscience about the nature of memory and what makes learning stick are unlocking fresh ways to transform learning and change initiatives.  
Join Dr. David Rock (Director, NeuroLeadership Institute) for a deep dive into this research, including a comprehensive look at The AGES Model™, which details the four conditions necessary for optimal learning. Participants will come away with a science-based perspective on learning and energizing insights for how to create experiences that inspire lasting behavior change.

You will learn:

  • The real science behind learning and behavior change
  • How to maximize learning while respecting human needs
  • How to promote a growth mindset and encourage a culture of continuous learning
2:30-3:10 PM

Afternoon Networking Break

3:10-3:45 PM

Concurrent Session

Facilitator:
David Rock, Ph.D., CEO and Founder, NeuroLeadership Institute
Learn More Close

Here's your chance to bring your most pressing questions to David Rock, Leader of the NeuroLeadership Institue.  Join our intimate discussion and learn the answers to topics and questions you didn't want to ask in front of 400 people.

Facilitators:
Jason Lauritsen, Workforce Culture Expert and Author
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.  Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event. If you are an innovative leader that needs a creative outlet or if want to do some hands-on work, join us.

You will learn:

  • The backbones of running a hackathon and how this drives innovation
  • How to apply hackathons to the workplace with experiential learning exercises
  • The process of creative deconstruction in creating new more efficient solutions
  • Discover the potency of applying a hacking mindset to your work
  • Learn a simple four-step process of hacking that can be easily learned and applied to foster creativity and innovation
  • Gain new insights and ideas for how to improve the impact of your efforts
HCI Think Tanks:

ENGAGE with Mindfulness

Facilitator:
Gayle Van Gils, Author of HAPPIER AT WORK: The Power of Love to Transform the Workplace
Learn More Close

Using the acronym ENGAGE, we will explore the many benefits that will accrue in a Mindful Workplace.  We will explore how simple mindfulness practices can help energize, focus, expand and enrich both the employee experience and the company culture.  The six elements in ENGAGE which will be presented are: Energize - Notice - Grow - Act - Give - Enjoy.  In these roundtable sessions, we will explore how these results address current problems you may be addressing, and how you could bring these benefits your workplace and employees.

You will learn:

  • Mindfulness techniques that can disrupt distraction and increase attention and focus
  • How mindfulness can energize your workforce and enhance flow experiences
  • Mindful practices to enhance communication, collaboration and inclusivity
3:45-3:55 PM

Room Change

4:40-5:45 PM

Networking Cocktail Reception

Thursday, October 26, 2017

7:00-4:30 PM

Registration

7:30-8:30 AM

Breakfast

8:30-8:50 AM

Chairman's Welcome Remarks

8:50-9:00 AM

Opening Remarks

9:00-9:45 AM
Presenter:
Garry O. Ridge, President and Chief Executive Officer, WD-40
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It’s often said, with nods of wise agreement, that any organization is nothing without its people.  Countless books and courses on leadership, over many decades, address this well-known and accepted axiom.

Then why are nearly 70% of all employees in the U.S. disengaged at work?  Clearly, the conferences, books, courses and motivational speakers are insufficient to make a difference.

This session by WD-40 Company CEO Garry Ridge will be a look “under the hood” of one of the world’s most recognized brands, where employee engagement is above 93%, 98% say they “love to work at WD-40 Company”, and 99% say that their “opinions and values are a good fit” for WD-40 Company.  This high engagement has resulted in a company that has doubled in revenue in the last decade, and is on a trajectory to double again in the next.

Garry will share his company’s “learning moments” over the course of his efforts to transform the company’s culture, beginning in 1997.

You will learn:

  • The personal journey of every servant leader, and why that philosophy is critical
  • The emotional connection of a greater purpose that creates high engagement
  • How to carefully and consciously choose values that will be embedded in all aspects of leadership and employee development
  • Why investing in people who invest in themselves is a secret to succession planning and greater organizational capability
  • The difference between a “team” and a “tribe”, and why WD-40 Company strove to create a cohesive tribe that spans 15 countries where employees work
  • How company performance results are directly connected to its focus on people
9:45-9:50 AM

5 Minute Break

9:50-10:25 AM
Presenter:
Paul W. Davies, Employee Experience Leader, GE
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We will discuss how GE’s approach to employee experience enables people to achieve the best work of their lives through thoughtfully curated moments that matter. In this session, Paul will discuss how GE is focusing on the Employee Experience by focusing on those moments that matter to their +290,000 employees around the world.

Paul will also share a range of initiatives such as FastWorks (helping GE employees develop the skills to think & act like a startup), GE’s decision to move away from annual performance ratings, and machine learning as it relates to careers and succession planning.  He will also touch on the role of culture, tools & technology, and the physical workspace play in the overall experience and how the use of people analytics is delivering productivity to the business.

You will learn:

  • The role culture plays in the new Digital Industrial transformation
  • The tools and technology GE is currently utilizing to improve their employee engagement
  •  Valuable insights on how to create physical workspace design for collaboration
  • The ways GE is applying analytics to improve employee productivity
10:25-11:05 AM

Morning Networking Break

11:05-11:40 AM

Concurrent Session

Facilitators:
Jason Lauritsen, Workforce Culture Expert and Author
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.  Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event. If you are an innovative leader that needs a creative outlet or if want to do some hands-on work, join us.

You will learn:

  • The backbones of running a hackathon and how this drives innovation
  • How to apply hackathons to the workplace with experiential learning exercises
  • The process of creative deconstruction in creating new more efficient solutions
  • Discover the potency of applying a hacking mindset to your work
  • Learn a simple four-step process of hacking that can be easily learned and applied to foster creativity and innovation
  • Gain new insights and ideas for how to improve the impact of your efforts
HCI Think Tanks:

ENGAGE with Mindfulness

Facilitator:
Gayle Van Gils, Author of HAPPIER AT WORK: The Power of Love to Transform the Workplace
Learn More Close

Using the acronym ENGAGE, we will explore the many benefits that will accrue in a Mindful Workplace.  We will explore how simple mindfulness practices can help energize, focus, expand and enrich both the employee experience and the company culture.  The six elements in ENGAGE which will be presented are: Energize - Notice - Grow - Act - Give - Enjoy.  In these roundtable sessions, we will explore how these results address current problems you may be addressing, and how you could bring these benefits your workplace and employees.

You will learn:

  • Mindfulness techniques that can disrupt distraction and increase attention and focus
  • How mindfulness can energize your workforce and enhance flow experiences
  • Mindful practices to enhance communication, collaboration and inclusivity
11:40-11:50 AM

Room Change

11:50-12:25 PM

Concurrent Session

Facilitators:
Jason Lauritsen, Workforce Culture Expert and Author
Ben Eubanks, Principal Analyst, Lighthouse Research and Advisory
Learn More Close

How many times do you attend events, take a lot of notes, but then fail to put them into place when you return to work? This session is designed to break that cycle by giving you the chance to apply real-world “hacking” techniques to your biggest HR challenges and problems.  Through this creative destruction, we will break some of our old thinking, create new solutions, and then share our work with the other attendees at the end of the event. If you are an innovative leader that needs a creative outlet or if want to do some hands-on work, join us.

You will learn:

  • The backbones of running a hackathon and how this drives innovation
  • How to apply hackathons to the workplace with experiential learning exercises
  • The process of creative deconstruction in creating new more efficient solutions
  • Discover the potency of applying a hacking mindset to your work
  • Learn a simple four-step process of hacking that can be easily learned and applied to foster creativity and innovation
  • Gain new insights and ideas for how to improve the impact of your efforts
HCI Think Tanks:

ENGAGE with Mindfulness

Facilitator:
Gayle Van Gils, Author of HAPPIER AT WORK: The Power of Love to Transform the Workplace
Learn More Close

Using the acronym ENGAGE, we will explore the many benefits that will accrue in a Mindful Workplace.  We will explore how simple mindfulness practices can help energize, focus, expand and enrich both the employee experience and the company culture.  The six elements in ENGAGE which will be presented are: Energize - Notice - Grow - Act - Give - Enjoy.  In these roundtable sessions, we will explore how these results address current problems you may be addressing, and how you could bring these benefits your workplace and employees.

You will learn:

  • Mindfulness techniques that can disrupt distraction and increase attention and focus
  • How mindfulness can energize your workforce and enhance flow experiences
  • Mindful practices to enhance communication, collaboration and inclusivity
12:25-1:25 PM

Lunch

1:50-1:55 PM

5 Minute Stretch

1:55-2:30 PM
Presenter:
Jean-Philippe Mula, Vice President Quality, Learning & Development, Charter Communications
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The game is changing for L&D Leaders. As more businesses shift their strategies to improve their engagement with customers, there is pressure on L&D to integrate and innovate toward greater business impact.  

As VP of Learning & Quality Services at Charter Communications, JP Mula had this very challenge to overcome, as Charter merged with Time Warner Cable and BrightHouse Networks to form a new Fortune 100 company. The resulting new Customer Operations division was comprised of people from different cultures and different business processes, and JP’s remit was to transform his L&D function from an order taker of random acts of training, to an orchestrator of learning journeys for Charter’s agents and reps.  

How to accomplish this incredibly complex task? Learn how JP: 

  • Approached his stakeholders with a problem-solving stance, rather than asking them what they needed;  
  • Gained the credibility and rapport to position his function as the enablers of outcome-based learning 
  • Utilized an “Intrapreneur” approach to help him to secure funding for his “transformational startup” within Customer Operations 

Attendees at this session will leave with a real-world example of how L&D transformation actually unfolds, and will learn about the critical components required to align L&D’s operating model to executive expectations: 

  • Re-engineering processes inspired from Agile methodologies
  • Reorganizing the L&D structure to support these new processes
  • Defining a new, journey-based Learning Experience Strategy
  • Investing in onboarding his own L&D resources following an apprenticeship approach
  • Establishing new metrics for L&D with a “P&L” lens
2:30-3:05 PM
Keynote Presenter:
Marina Tyazhelkova, Global Head of Organizational Development at BNY Mellon
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Not all companies innovate in the same way and the same can be said for HR organizations.  Often, innovation is driven by the industry and the business environment but company processes or the personalities of senior leaders also drive it.  But what does innovation mean for HR? Must it reflect the innovation ethos of the organization it supports? If you are an HR professional supporting a technology start-up, do you also have to be a leader in HR innovation? Conversely, if you are representing a large complex organization that is slower to change, should you, as an HR professional, not try anything new?

HR innovation needs to start with the client’s needs. By listening carefully to clients and identifying and analyzing their specific problems can we only arrive at innovative HR solutions. These solutions may not seem breakthrough for other companies and will not get you, as an HR professional, a showcase of prestigious awards. Innovation in HR calls for an approach that combines two things – simplification and a good dose of common sense.

This presentation will touch upon the integrated transformation of BNY Mellon’s performance management, management and leadership development, and employee engagement programs. This transformation was accomplished through systemic process simplification with steps to ensure internal consistency that helped achieve significant results in a very short amount of time.

You will learn:

  • Insights and ideas for leading agile HR projects to streamline the core competency model
  • How to align your management and leadership programs with business strategy and deliver it in a new and engaging format
  • How to embed multi-point continuous conversations into your performance management practices